EVERYTHING YOU NEED TO KNOW

Frequently Asked

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Frequently Asked

Moissanite is a carbon-based gemstone created in a laboratry under high pressure and heat and have very similar properties to diamonds in terms of looks, endurance and usage.

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If your order has not been shipped to you yet, you can change your shipping address.

Please contact us as soon as possible at hello@stellamoissanite.com with your order number and the updated shipping address, and we will assist you.

Once your order has been shipped, the address can no longer be changed.

Yes, you will receive a tracking number for your order. Please allow up to 48 hours for your tracking information to be updated on our courier partner's website once your order has been dispatched.

You have 30 days to return your order for a refund or exchange, subject to our Terms and Conditions. Please refer to our Returns and Refund Policy.

Exchanges are allowed under certain circumstances, and are subject to an inspection and Terms and Conditions. Please refer to our Returns and Refund Policy.

Did you know?

Ring Sizing

Need help with your ring size? Our Size Chart or at-home ring sizer tool can help.

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Custom Made

Have a specific design in mind? We specialise in custom made rings.

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Jewelery Care

Keeping your fine jewellery in tip top shape isn't hard if you follow these tips.

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E-mail

hello@stellamoissanite.com

Call

+27 82 212 2152

WhatsApp

+27 82 212 2152

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