You have 30 days to return your order for a refund or exchange, subject to an inspection and Terms and Conditions. The item must be unused and in the same condition that you received it, and in the original packaging. Please refer to our Returns and Refund Policy for more detail.

Exchanges are allowed under certain circumstances, and are subject to an inspection and Terms and Conditions. Please refer to our Returns and Refund Policy.

Stella Moissanite will not be liable for the shipping and insurance costs for any parcels returned for a refund, exchange or resizing. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you received a defective or damaged item, you can return it to us for an exchange for the same item. Contact us at hello@stellamoissanite.com to receive further instructions and assistance.

You have 30 days from the delivery date to return or exchange your item.

No, custom made jewelry are excluded from exchanges or refunds. We can assist you with resizing or remodeling your jewelry after you’ve purchased it.

No, unfortunately, sale items cannot be refunded.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed immediately using the same method of payment you used to pay for your order. If you qualify for a replacement or an exchange, delivery times are subject to stock availability and manufacturing times.